RBC Knowledge Group LLC · North Little Rock, Arkansas · on site or remote

The job is in one person’s head. Get it on paper before they retire.

I’m Ben Crawford, a documentation architect who transforms siloed knowledge into robust documentation and training. I watch the job, ask questions, gather feedback, and turn that into a documentation package that’s repeatable. I can visit your warehouse, work off photos and videos, or take existing material and standardize it.

See a procedure before and after

You already know which procedures are the problem

The written procedure and the way the job is actually done stopped matching years ago.
Training a new hire means putting them behind somebody for two weeks and hoping.
There’s an OSHA visit, an ISO audit or a customer qualification coming, and somebody has to work out which version is current.
One person knows that machine. He has a retirement date.

Any of those is the same job: get what’s in people’s heads onto paper, in a form somebody can follow at 2am with the line down. That’s what I do.

SEE THE FULL BEFORE-AND-AFTER

Professional Documentation Services

I write the documents that keep an operation running when the person who knew it is out: procedures, work instructions, training material and safety programs. One procedure or a whole system, the work starts the same way, with somebody showing me the job.

Two people reviewing a printed technical specification drawing with a ruler and pen

Standard Operating Procedures (SOPs)

Procedures written from watching the job, in the order it’s actually done, with the steps the current version leaves out. The ones taped inside the panel door, not the ones in the binder.

A trainer presenting at a whiteboard while seated colleagues take notes, one raising a hand to ask a question

Training & Instructional Materials

Training material a new hire can work from on day one, so nobody has to shadow somebody for two weeks. A work instruction per station, a one-page training sheet, and a sign-off.

Four colleagues around a conference table reviewing printed reports and charts together

Workflow & Process Documentation

I map the process as it actually runs, find where the paperwork and the floor disagree, and write the version people can follow. The gaps are usually the steps everyone knows and nobody wrote down.

Why one writer instead of a firm

You get the person who does the work, every time. I watch the job, write it, and sit with your people while they correct me. No account manager, no handoff to a junior writer, nobody new to re-explain your process to.

I watch the job before I write it

Every procedure starts with somebody showing me how it’s really done, including the parts that aren’t in the current version.

Industry-Focused Expertise

Specialized experience in manufacturing, logistics, and industrial environments.

Clear & Usable Content

Simple, structured, and easy-to-follow documentation your team can rely on.

Compliance & Consistency

Designed to support audits, safety standards, and consistent operations across your business.

Start with one procedure

Send me a procedure you already use. One page is plenty. I’ll rewrite it and send it back within five business days, with notes on what I changed, at no charge. One page, one per company.

Send me a procedure